Shipping policy

At Kova Off Road, we aim to provide a smooth and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand how we handle orders, shipping, and delivery.

1. Order Processing

  • Orders are typically processed within 1-3 working days (Monday to Friday, excluding public holidays). During peak periods, processing times may be slightly longer.

  • You will receive an email confirmation once your order has been dispatched.

2. Shipping Rates and Services

  • Shipping costs are calculated based on the size, weight, and destination of your order. The exact cost will be displayed at checkout before completing your purchase.

  • We partner with trusted courier services to ensure your order is delivered securely and on time.

3. Delivery Times

  • Delivery times will vary depending on your location and the chosen shipping method. Estimated delivery times are as follows:

    • Standard UK Delivery: 3-5 working days

    • Express UK Delivery: 1-2 working days

    • International Delivery: Delivery times vary by country and will be specified at checkout.

  • Please note that delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control, such as courier delays or customs processing for international orders.

4. Shipping Destinations

  • We currently ship within the UK and to select international destinations. If your country is not listed at checkout, please contact us to discuss shipping options.

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping fees.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

  • If you experience any issues with tracking, please contact us at [insert email address] for assistance.

6. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please notify us within 48 hours of receipt. For damaged items, include photographs of the packaging and the item to help us resolve the issue promptly.

  • We will work with the courier to investigate and resolve any shipping issues. Please note that claims for lost or damaged shipments may take time to process.

7. Undeliverable or Returned Packages

  • If a package is returned to us due to an incorrect address or failure to collect, the customer will be responsible for any additional shipping costs to resend the package.

8. Contact Us

If you have any questions or concerns regarding our shipping policy, please get in touch with us at:

  • Email: [insert email address]

  • Phone: [insert phone number]

Thank you for choosing Kova Off Road. We appreciate your business and look forward to serving your off-roading needs!