Refund policy

At Kova Off Road, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be occasions where you wish to return an item. This policy outlines the terms and conditions for returns and refunds in accordance with UK Distance Selling Regulations.

Eligibility for Returns

  • You have the right to return an item within 14 days of receipt, provided it is in its original condition, unused, and in its original packaging.

  • Certain custom or bespoke items may not be eligible for return. Please check product details or contact us if you are unsure.

How to Return an Item

  1. Notify us of your intention to return the item within 14 days of receipt by emailing us at [insert email address] with your order details.

  2. Package the item securely to avoid damage during transit.

  3. Send the item back to us at the address provided in our return confirmation email. Please note, the cost of returning the item is the responsibility of the customer.

Restocking Fee

  • All returns are subject to a 15% restocking fee, which will be deducted from your refund amount.

Inspection and Refund Processing

  • All returned items will be inspected upon receipt to ensure they meet the eligibility criteria.

  • Refunds will only be issued for items that are returned in their original condition, as detailed above.

  • Refunds are typically processed within 3-5 working days of receiving the return. However, delays may occur due to circumstances beyond our control, such as banking or processing issues.

Exclusions

  • Items that are damaged due to improper use, installation, or handling will not be eligible for a refund.

  • Custom or bespoke items that have been specifically tailored to your requirements may not be returnable unless faulty.

Faulty or Incorrect Items

  • If you receive an item that is faulty or not as described, please contact us immediately at [insert email address] with details and photographs of the issue. We will arrange a resolution, which may include a replacement, repair, or refund.

Contact Us

For any questions or concerns regarding returns and refunds, please contact us at [insert email address] or call us at [insert phone number]. Our team is here to assist you.

By placing an order with Kova Off Road, you agree to the terms and conditions of this Returns and Refund Policy.